AIRLINES RESERVATIONS, E-TICKETING AND PNR MANAGEMENT TRAINING

AIRLINES RESERVATIONS, E-TICKETING AND PNR MANAGEMENT TRAINING

ü Introduction, signing in and out, encode and decode
ü Displaying a PNR
ü Timetables, availability, schedules, access types
ü Return availability, availability change entries, airline alliances
ü Building a PNR, Booking seats on nonstop and direct flights
ü Practice building a PNR
ü E-mailing, Frequent Flyer Element
ü General remark, OSI elements, SSR elements
ü Canceling and changing PNR elements, Advance seating requests
ü Seat maps and booking specific seats
ü Fare displays and rules
ü Displaying specific categories of fare notes
ü Issuing tickets, Voiding tickets, Ticket exchange overview
ü Issuing EMDs, Queues, Queue Tasks, Queue task: waitlist assurance, Queue task: consolidator fares
ü Calculator and currency functions, minimum connect times
ü System calendar functions, System clock functions, System calculator functions, Currency conversion, Minimum connecting times, Help system & Advanced Information
ü Using the Help system, Using the AIS System

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